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Privacy Policy

Effective Date: Jan 01, 2025

Halong Bay Guides (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.halongbayguides.com (the “Site”) or use our services.


1. Information We Collect

We may collect the following types of personal information:

  • Personal identification information: Name, email address, phone number, postal address, date of birth, nationality, and other contact details you provide when you fill out forms, subscribe to newsletters, make bookings, or contact us.
  • Travel information: Preferences, travel itineraries, booking details, and feedback.
  • Payment information: Credit card or other payment details when you make a booking or purchase through our Site (processed securely via third-party payment processors).
  • Technical data: IP address, browser type, device information, operating system, referring URLs, and usage data collected automatically via cookies and similar technologies.
  • Other information: Any other information you voluntarily provide to us.

2. How We Collect Information

We collect information in several ways:

  • Directly from you: When you fill out forms, subscribe to our newsletter, make a booking, or contact us.
  • Automatically: Through cookies, web beacons, and similar tracking technologies when you interact with our Site.
  • From third parties: Such as travel partners, service providers, or analytics services.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide, manage, and improve our services and website.
  • To process and confirm bookings, reservations, or purchases.
  • To communicate with you about your inquiries, bookings, or our services.
  • To send newsletters, updates, promotions, and marketing communications (you may opt out at any time).
  • To personalize your experience and recommend relevant content or services.
  • To analyze website usage and improve our offerings.
  • To comply with legal obligations and protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings or our cookie consent banner. For more details, please see our Cookie Policy.

5. Sharing Your Information

We may share your personal information with:

  • Trusted third-party service providers (e.g., payment processors, booking partners, analytics providers) to help us operate our website and provide services.
  • Travel partners and suppliers to fulfill your bookings or travel arrangements.
  • Legal authorities if required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your own, where data protection laws may differ. We take appropriate measures to ensure your data remains secure and is treated in accordance with this Privacy Policy.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on your location and applicable laws (such as GDPR or CCPA), you may have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data.
  • Object to or restrict processing of your data.
  • Withdraw consent at any time (e.g., unsubscribe from marketing emails).
  • Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at hi@halongbayguides.com.

10. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to request deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Halong Bay Guides

By using our website, you agree to the terms of this Privacy Policy.

This policy covers the key elements required for travel websites and demonstrates transparency and compliance with major privacy regulations